Sunday, January 08, 2012
But lately, it has occurred twice in a month's time. I'm not quite sure there's a darned thing that can be done about it, except quietly shake my head and write it off as abacus thinking in a digital world.
So I get a phone call from the personal assistant for an IT Director in San Antonio. This IT Director frequently directs decommissioned computers and parts to HeliOS and for that I am grateful. The stuff they send our way is quite good.
The request was for a blank PDF copy of the receipt we issue for donated equipment. The donating entity prints it out and fills in the blanks. Corporations and individuals use these forms to deduct the donation from their taxes. In the past several months, she has requested this form a few times and each time, I dutifully send her one without thinking about it. I was at a place with no terminal access so I answered her email request via Droid by directing her to my last email. The requested form was attached therein.
She emailed me back almost immediately.
"I've already used that one, I need one for the November donation."
I expected to see a smiley face at the end of her sentence.
No smiley ensued. She was serious.
"Are you filling them in using an Adobe tool...I mean typing the donations in?"
I began to respond to her and 'splain the concept of "attached thingies" but then decided it was a bit much to do by touchpad. As my buddy NZ17 would say...
"I rang her up".
And you know what...? I would have been better off just sending her a fresh email with a freshly attached form. No matter how I tried to analogize it, I could not get through to her the concept of a digital copy. In fact, she became a bit testy toward the end because I fear she may have felt "talked down to" by my examples.
And maybe she had a right to feel that way. I was digging for third grade vocabulary when I gave up.
Her take on the whole thing?
"If you eat a cookie, that cookie is gone. You cannot eat the same cookie twice."
It was a challenge but I was able to hold back asking the question. She wouldn't have understood it anyway. I dearly wanted to ask her.....
"Have you ever worked for the RIAA?"
blather and mumbling provided by Ken Starks at 7:07 AM